Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

The delivery charges are based on PosLaju Malaysia rate. Depending on Weight and Location,
the charges may vary from one place to another.

Which payment methods are accepted in the Online Shop?

We accept 4 type of payments;
SenangPay (Malaysian Online Banking; Maybank2U, CIMBClicks etc.), PayPal, Bank Transfer and Point Redeem.

How long will delivery take?

The delivery usually will takes around 1 day business hours to 2/3 days business hour..

How secure is shopping in the Online Shop? Is my data protected?

Yes it is. Our website have Secure Socket Layer (SSL) encryption installed and your banking details handle by trusted online payments system such as PayPal and SenangPay.

What exactly happens after ordering?

We’ll process your order within 24 hours and send you PosLaju tracking number of your product through with an email with a confirmation of your product orders.

Do I receive an invoice for my order?

For orders paid by wire transfer or check, you will first receive an order confirmation, and the invoice will be issued after payment is received. In any case, we will automatically email your invoice or order confirmation to your email address.

Send us an email

Now we have our boutiques and pop up stores at Selangor and Kelantan.

Follow our Instagram @benanghijau for more recent updates, and @lokasibenanghijau for our store’s location.